Last Updated: May 29, 2025

INTRODUCTION

MortgagePros, LLC (“MortgagePros™,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This MortgagePros™ Privacy Policy (“Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website located at https://mortgagepros.com/ (the “Site”) and/or use our MortgagePros™ Offerings (as defined below).

This MortgagePros™ Privacy Policy (“Privacy Policy”) covers our treatment of personal information and other information that we collect when end-users (“User,” “you” or “your”): (a) access and/or use the MortgagePros™ website located at www.mtgpros.com (the “Site”); (b) access certain text, images, video, audio, testimonials (“Testimonials”), blog posts, and other content and information relating to mortgage and home loan products and services, as well as information relating to the MortgagePros™ Offerings, generally, as made available by: (i) MortgagePros™ (collectively, “MortgagePros™ Content”); (ii) other Users (“User Content”); and (iii) certain third-parties including, but not limited to, content that is submitted by, or aggregated from, third-party sources, such as expert commentary, news articles, and videos (“Third-Party Content,” and together with the Testimonials, MortgagePros™ Content and User Content, the “Content”); (c) access links to third-party websites and resources, including the MortgagePros™ Bing Maps® listing, the MortgagePros™ Google Maps® listing and the MortgagePros™ the Zillow®  listing (“Third-Party Links”); (d) utilize the MortgagePros™ mortgage calculator (“Mortgage Calculator”), which provides estimates of monthly mortgage payments based on User-determined inputs related to interest rates, loan size, loan duration and other variables (“Estimates”); (e) request a quote (“Mortgage Funding Requests”) for a mortgage on a new home purchase, or for purposes of refinancing an existing mortgage (collectively, “Mortgage Funding”) through MortgagePros’™ third-party lending service providers, which may include third-party mortgage lenders, banks and/or other lending entities (collectively, “Third-Party Lenders”); provided, however, that additional information will be requested via, and additional terms and conditions included in, a separate MortgagePros™ mortgage application package (“MortgagePros™ Application Package”); (f) access links to the MortgagePros™ and/or User social media pages/accounts appearing on third-party social media websites (collectively, “Social Media Pages”), such as Facebook®, Instagram®, LinkedIn®, X® and Yelp® (collectively, “Social Media Websites”); (g) request information regarding and/or submit information in connection with employment opportunities available with MortgagePros™ (“Career Opportunities”); (h) utilize the various contact forms and/or contact information made available on the Site as a means to contact directly, or request to be contacted by, MortgagePros ® (collectively, the “Contact Services,” and together with the Site, Content, Third-Party Links, Mortgage Calculator, Estimates, Mortgage Funding Requests, MortgagePros™ Application Package, Social Media Pages and Career Opportunities, the “MortgagePros™ Offerings”); and/or (i) otherwise affirmatively consent to this Privacy Policy.

Please note, if you are a resident of the United Kingdom or a European Union Member State, you are not permitted to use the Site and/or MortgagePros™ Offerings.

Users with disabilities who wish to access this Privacy Policy in an alternative format can contact us by calling us at: (248) 416-1361; emailing us at: privacy@mortgagepros.com; or sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

Please read this Privacy Policy carefully. By accessing or using the Site and/or other MortgagePros™ Offerings, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy, in their entirety. If you do not agree to these terms, please do not access or use the Site or other MortgagePros™ Offerings.

STATE DATA PRIVACY LAWS

Residents of the States of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, businesses organized under the laws of the State of California, as well as California-based employees of, and California residents who submit job applicants to, Company (collectively, “Covered Users”), are afforded additional rights pursuant to the following state laws (collectively, “Applicable State Laws”): the California Consumer Privacy Act, Cal. Civ. Code § § 1798.100 et seq. (“CCPA”), the California Privacy Rights Act (“CPRA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), the Delaware Personal Data Privacy Act (“DPDPA”), the Florida Digital Bill of Rights (“FDBR”), the Indiana Consumer Data Protection Act (“ICDPA”), the Iowa Consumer Data Protection Act (“ICDPA”), the Kentucky Consumer Data Protection Act (“KCDPA”), the Maryland Online Data Privacy Act (“MODPA”), the Minnesota Consumer Data Privacy Act (“MNCDPA”), the Montana Consumer Data Privacy Act (“MCDPA”), the Nebraska Data Privacy Act (“NDPA”), New Hampshire’s SB 255-FN (“NHDPA”), the New Jersey Data Privacy Act (“NJDPA”), the Oregon Consumer Privacy Act (“OCPA”), the Rhode Island Data Transparency and Privacy Protection Act (“RIDTPPA”), the Tennessee Information Protection Act (“TIPA”), the Texas Data Privacy and Security Act (“TDPSA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”).

Please see our Privacy Provisions for Covered Users below[PLEASE HYPERLINK TO THE SECTION BELOW] for a more complete description of your rights as a Covered User which include including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information.

Shine the Light Law

Without limiting the foregoing, if you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please e-mail us at: privacy@mortgagepros.com; or send us U.S. Mail to: MortgagePros, LLC, Attn: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

Nevada Residents

Nevada residents have the right to opt-out of the sale of certain “covered information” to third parties. We do not sell your covered information as defined in Nevada Revised Statutes Chapter 603A. If you have any questions regarding your Nevada privacy rights, please contact us at privacy@mortgagepros.com or call us at: (248) 416-1361.

INFORMATION WE COLLECT

We may collect information about you in various ways, including:

Personal Information You Provide to Us

When you register for an account apply for a mortgage, request information about our MortgagePros™ Offerings, or otherwise interact with our Site and/or MortgagePros™ Offerings, we may ask you to provide certain information, including some or all of the following: (a) your full name; (b) your e-mail address; (c) the address of the subject property; (d) your telephone number; (e) whether you are requesting a mortgage on a newly acquired property or a refinance of an existing mortgage; (f) the closing date (if a newly acquired property); (g) the purchase price (if a newly acquired property); (h) the amount to be received in connection with a mortgage refinance; (i) certain information related to specific mortgage products (refinancing, traditional home loans, FHA loans, VA loans, HELOC, etc.); and (j) any other information requested by us on the applicable registration form.

For purposes of this Privacy Policy, item (j) in the preceding paragraph, as well as all financial and sensitive information collected in connection with the MortgagePros™ Application Package, shall be considered “Sensitive Personal Information.”

Information From Third Parties

We may collect information about you from third parties, including:

• Credit reporting agencies;
• Social media platforms when you interact with our Social Media Pages;
• Marketing partners who help us understand potential customer interests;
• Identity verification and fraud prevention service providers;
• Other Users who may refer you to our services; and
• Publicly available sources.

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

• IP address;
• Browser type and version;
• Operating system;
• Referring website;
• Pages you view;
• Time spent on pages;
• Links you click;
• Date and time of your visit;

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can control cookies through your browser settings, but disabling them may limit some features of our Site. Please also see our “Online Tracking and Advertising” section below for more information on automated tracking and collection of information.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND DISCLOSE

The following chart summarizes the categories of personal information we collect and disclose to third parties:

Category of Personal Information	Collected	Disclosed to Third Parties
A. Identifiers (name, email, phone number, etc.)	Yes	Yes
B. Personal Information	Yes	Yes
C. Financial information (payment details)	Yes	Yes (service providers and Third Party Lenders only)
D. Protected characteristics (age, etc.)	Yes	Yes
E. Commercial information (products purchased)	Yes	Yes
F. Internet/electronic activity (browsing history)	Yes	Yes
G. Geolocation data	No	No
H. Audio/visual information	No	No
I. Professional/employment information	Yes	Yes
J. Education information	Yes	Yes (only in connection with a Career Opportunities job application)
K. Inferences drawn from other personal information	Yes	Yes
L. Biometric information	No	No
M. Sensitive Personal Information	Yes	Yes (service providers and Third Party Lenders only)

In connection with the above referenced chart, personal information does not include: (a) publicly available information from government records; and/or (b) de-identified or aggregated personal information.

We disclose personal information to third parties for business purposes only, as described in the “Sharing Your Information” section.

We obtain the categories of personal information listed above from the following categories of sources (with the specific categories of personal information indicated in parenthesis):

• Directly from our Users. For example, from online registration forms that our Users submit to us related to the products and/or services that we (and our third party service providers) offer by and through the Site. (Categories A, B, C, D, E, I, J and M)
• Indirectly from our Users. For example, through information we collect from our Users in the course of providing our products and/or services to them. (Categories A, B, C, D, E, I, J and M)
• Directly and indirectly from activity on the Site. This includes the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet Service Provider. In addition, we obtain certain Site usage details and analytics as same are collected automatically by us and our third party partners. (Category F)
• When our Users interact with us on our social media accounts, including commenting on and/or liking our posts. (Categories A, B and F)
• From third-parties that interact with us in connection with the products and/or services that we offer to our Users. For example, third party entities that assist us in sending direct and electronic mail, removing duplicate information from User lists, analyzing data and providing marketing analysis. (Categories A, B, C, D and E)

HOW WE USE YOUR INFORMATION; BUSINESS PURPOSES FOR USE AND COLLECTION OF PERSONAL INFORMATION

We may use or disclose the personal information that we collect about you (including: (a) your full name; (b) your e-mail address; (c) the address of the subject property; (d) your telephone number; (e) whether you are requesting a mortgage on a newly acquired property or a refinance of an existing mortgage; (f) the closing date (if a newly acquired property); (g) the purchase price (if a newly acquired property); (h) the amount to be received in connection with a mortgage refinance; (i) certain information related to specific mortgage products (refinancing, traditional home loans, FHA loans, VA loans, HELOC, etc.); and (j) any other information requested by us on the applicable registration form) for one or more of the following business purposes (with the specific categories of personal information indicated in parenthesis):

• Provide, maintain, and improve our Site and MortgagePros™ Offerings; (Categories A, B, C, D, E, F, I, J and M)
• To fulfill or meet the reason for which the information is provided, including to process and evaluate your Mortgage Funding Requests and MortgagePros™ Application Package in connection with your request for various Mortgage Funding products and services (including refinancing, traditional home loans, FHA loans, VA loans, and HELOCs); (Categories A, B, C, D, E, F, I, J and M)
• Determining eligibility for various Mortgage Funding products and services based on credit scores, income verification, and other financial factors; (Categories A, B, C, D, E, F, I and M)
• Create and manage your MortgagePros™ account; (Categories A, B, C, D, E, I and M)
• Communicate with you about MortgagePros™ products, services, promotions, and events through email, telephone calls, text messages, or other means; (Categories A, B, C, D, E, I and M)

• To provide you with e-mail, direct mail and telemarketing messages concerning certain MortgagePros™ products and/or services, as well as third-party products and/or services, that we believe may be of interest to you; (Categories A, B, C, D, E, I and M)

• Respond to your inquiries and provide customer support;  (Categories A, B, C, D, E, F, I, J and M)
• Send administrative information, such as updates to our policies; (Categories A, B, C, D, E, F, I, J and M)
• Personalize your experience and deliver tailored content; (Categories A, B, C, D, E, F, I, J and M)
• Monitor and analyze usage trends and preferences in connection with the MortgagePros™ Offerings; (Categories A, B, C, D, E, F, I, J and M)
• Detect, prevent, debug and address security incidents, technical issues, fraud, or illegal activities; (Categories A, B, C, D, E, F, I, J and M)
• Comply with legal obligations; (Categories A, B, C, D, E, F, I, J and M)
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Site’s Terms and Conditions. (Categories A, B, C, D, E, F, I, J and M)
• For testing, research, analysis and product development. (Categories A, B, C, D, E, F, I and M))
• As necessary or appropriate to protect our rights, property or safety, and that of our clients or others. (Categories A, B, C, D, E, F, I, J and M)
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B, C, D, E, F, I, J and M)
• As described to you when collecting your personal information or as otherwise set forth in applicable laws. (Categories A, B, C, D, E, F, I, J and M)
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred. (Categories A, B, C, D, E, F, I, J and M)

SHARING YOUR INFORMATION

We may share your information with the following categories of third parties (with the specific categories of personal information indicated in parenthesis):

Service Providers (Categories A, B, C, D, E, F, I, J and M)

We may share (and in the past twelve (12) months we have shared) your information with third-party vendors, consultants, and other service providers who need access to your information to perform certain services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing. The agents performing these limited functions on our behalf shall have access to our Users’ personal information (including Sensitive Personal Information, where applicable) solely as needed to perform these functions for us, but we do not permit them to use User personal information for other purposes. When we disclose personal information to a third party service provider or other entity, we enter into a contractual relationship that describes the purpose for which such third party may use the personal information and requires that third party to both keep the personal information confidential and not use it for any purpose other than the performance of its services under the applicable contract. 

Third Party Lenders and Other Third Party Marketing Partners (Categories A, B, C, D, E, F, I and M)

We may share (and in the past twelve (12) months we have shared) your information, including your Sensitive Personal Information, with our Third Party Lenders in connection with facilitating your Mortgage Funding Requests and processing your MortgagePros™ Application Package.

In addition, by submitting your personal information by and through the Site, you agree that we may share, sell or rent (and in the past twelve (12) months we have shared, sold and rented) your information (but not your Sensitive Personal Information) with third party business partners for marketing purposes, including to offer you certain products, services, and/or promotions that may be of interest to you, such those products and/or services offered by mortgage lenders, title companies, and insurance providers.

Legal Requirements and Business Transfers/Bankruptcy Proceedings (Categories A, B, C, D, E, F, I, J and M)

We may disclose your information if required to do so by law or in response to valid requests by public authorities. We may also disclose your information in connection with a business transaction, such as a merger, sale of assets, or acquisition. Without limiting the foregoing, we reserve the right to release current or past personal information (including Sensitive Personal Information): (a) in the event that we believe that the MortgagePros™ Offerings are being or have been used in violation of the Terms and Conditions or to commit unlawful acts; (b) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; (c) if we are sold, merge with a third-party or are acquired by a third-party (collectively, “M&A Transactions”) (including where we share your personal information in connection with the due diligence process associated with a potential M&A Transaction); or (d) if we are the subject of bankruptcy proceedings; provided, however, that if MortgagePros™ is involved in a bankruptcy proceeding or M&A Transaction, you will be notified via e-mail and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information.

With Your Consent (Categories A, B, C, D, E, F, I, J and M)

We may share your information with third parties when you have given us your consent to do so.

No Collection or Sharing of Information from Minors

Please note, we do not collect information from Users that we actually know are less than eighteen (18) years of age and we do not share or sell the personal information of Users that we actually know are less than eighteen (18) years of age. Without limiting the foregoing, we have not shared or sold the personal information of Users that we actually know are less than sixteen (16) years of age in the preceding twelve (12) months.

TELEMARKETING; TEXT MESSAGING AND SMS COMMUNICATIONS

Telemarketing Consents

By submitting your personal information by and through the MortgagePros™ Offerings, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations.  As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.

Where you provide “prior express consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls (including text alerts via SMS text messages) from MortgagePros™ delivered via automated technology, to the telephone number(s) that you provided.  Please note that you are not required to provide this consent in order to obtain access to the MortgagePros™ Offerings, and your consent simply allows MortgagePros™ to contact you via these means. Please be advised that by agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes.  Without limiting the foregoing, if you: (a) have your telephone number reassigned to another person or entity; (b) give up your telephone number so that it is no longer used by you; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number for any reason (collectively “Phone Number Change”), you agree that you shall promptly notify MortgagePros™ of the Phone Number Change via e-mail at: privacy@mortgagepros.com, or by using one of the methods set forth in the “Contact Us” section below.

SMS Marketing and Notifications

As set forth above, we may send you SMS text messages with your prior express consent, including:

• MortgagePros™ Application Package status updates;
• Document request reminders;
• Closing date confirmations;
• Information about our Mortgage Funding products and services (refinancing, traditional home loans, FHA loans, VA loans, HELOC);
• Promotional offers and marketing messages; and
• Customer service communications.

Opting-In and Opting-Out

When you provide your mobile telephone number, we will ask for your prior express consent before sending you SMS text messages. You can opt in to receiving SMS text messages by providing your prior express consent during registration, application, or through account settings.

Mobile opt-in and SMS consent will not be shared with third parties or affiliates. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP, END, QUIT, CANCEL or UNSUBSCRIBE

Replying “STOP” (Or similar requests such as “END”, “QUIT”, “CANCEL” or “UNSUBSCRIBE”) to any text message you receive from us  

• Adjusting your preferences in your account settings; and/or
• Contacting us at info@mtgpros.com.

Frequency and Charges

Message and data rates may apply to text messages we send. The frequency of messages will vary depending on your account settings and activity. We do not charge you for sending or receiving text messages, but your wireless carrier’s standard messaging rates may apply.

Carriers Supported

Our text messaging services are available on most major wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others. However, we cannot guarantee that your carrier supports our text messaging program.

Changes to Our Text Messaging Program

We reserve the right to modify or terminate our text messaging program at any time. We will notify you of any changes through email or text message.

OPT-OUT/UNSUBSCRIBE AND DELETING, MODIFYING AND UPDATING YOUR INFORMATION

You have certain choices regarding the information we collect and how it is used:

Deleting, Modifying and Updating Your Information

Please see our Privacy Provisions for Covered Users below for instructions on how Covered Users can access and/or delete personal information that we have collected.

At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have otherwise collected.  You may do so by e-mailing us at: privacy@mortgagepros.com. We ask individual Users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Please be advised that deleting your personal information may terminate your access to certain of the MortgagePros™ Offerings.  If you wish to continue using the full complement of MortgagePros™ Offerings, you may not be able to delete all of the personal information that we have on file for you.

Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

ONLINE TRACKING AND ADVERTISING

Interest-Based Advertising

Google®

Without limiting the foregoing, we may use the “Google Analytics®” tool, as made available by Google, Inc. (“Google®”). Google® may collect some or all of the following information by and through the Google® tracking technology: (a) city and country of the User; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “Google® Data”).

We may combine Google® Data with your personal information, and we and/or Google® may use Google® Data to serve you targeted ads after you leave the Site.  Google’s® ability to use and share the Google® Data and other information collected about your visits to (and use of) the Site is restricted by the Google Analytics® Terms of Service, available here, and the Google® Privacy Policy, available here. You may learn more about how Google® collects and processes data specifically in connection with these tools here. You may prevent your data from being tracked and/or used by Google ® by downloading and installing the Google® Opt-out Browser Add-on, available here.

Your Other Choices for Interest-Based Advertising

In addition to the foregoing, you can opt-out of interest-based advertising by:

• Visiting www.aboutads.info/choices or www.networkadvertising.org/choices/
• Adjusting your device settings (such as the “Limit Ad Tracking” setting on iOS or “Opt-out of Ads Personalization” on Android)
• Adjusting your browser settings to block or manage cookies

Please note that opting out of interest-based advertising does not mean you will stop seeing advertisements, only that they will not be tailored to your interests.

OUR RESPONSE TO DO-NOT-TRACK SIGNALS AND UNIVERSAL OPT-OUT SIGNALS

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “Do Not Track” signals.

We do honor universal opt-out signals for Covered Users and where otherwise required by applicable law. Universal opt-out signals allow you to embed a technology in your Internet browser that will automatically notify websites of your privacy preferences. To learn more about universal opt-out signals and how to set up this preference, please visit https://globalprivacycontrol.org.

SAFEGUARDING YOUR INFORMATION

We endeavor to safeguard and protect our Users’ personal information.  When Users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline).  Where our registration/application process prompts Users to enter sensitive information (such as medical information, driver’s license/ID card number, health insurance information, data collected from an automated license plate recognition system, Social Security Number and credit card information), and when we store and transmit such sensitive information, that information is encrypted with advanced TLS (Transport Layer Security).

Access to your personal information is strictly limited, and we take reasonable security measures to ensure that your personal information is not accessible to the public.  All of our Users’ personal information is restricted in our offices, as well as the offices of our third-party service providers. Only employees or third-party agents who need User personal information to perform a specific job are granted access to User personal information.  Our employees are dedicated to ensuring the security and privacy of all User personal information. Employees not adhering to our policies are subject to disciplinary action. The servers that we store User personal information on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control. 

Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure.  Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law.  For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site, other MortgagePros™ Offerings or otherwise via the Internet or wireless networks, is done at your own risk.

In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information.  You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Retention Periods

We typically retain personal information for the following periods:

• Account information: As long as your account remains active, plus two (2) years after account closure;
• Transaction information: two  (2) years from the transaction date;
• Marketing preferences: Until you opt-out or request deletion; and
• Website usage data: thirty-six (36) months.

CHILDREN’S PRIVACY

Our Site and MortgagePros™ Offerings are not directed to individuals under eighteen (18) years of age, and we do not knowingly collect personal information from individuals under eighteen (18) years of age. If we learn that we have collected personal information from an individual under eighteen (18) years of age, we will promptly delete that information.

If you are a parent or a guardian, you are responsible for exercising supervision over your children’s online activities. If you are the parent or guardian of a child under the age of eighteen (18) and you believe that your child has submitted personal information by and through the Site without your authorization, please contact us at: privacy@mortgagepros.com.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than the country in which you reside. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers.  These countries may have data protection laws that are different from the laws of your country. However, we take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.

LIMITED ENGLISH PROFICIENCY SERVICES

We are committed to providing meaningful access to our services for individuals with limited English proficiency. If you need assistance in a language other than English, please contact us at info@mtgpros.com or call (248) 416-1361, and we will work to provide you with language assistance services.

THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites, products, or services including, without limitation, the Social Media Websites.

If you engage in any interaction with MortgagePros™, other Users or any third party on any Social Media Pages, you should be aware that: (a) the personal data that you submit by and through such Social Media Pages can be read, collected and/or used by other end-users of these mobile applications/websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where MortgagePros™ responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members/end-users of MortgagePros’™ social media accounts.

We are not responsible for the personal data that you choose to submit on, or link to, any Social Media Pages. The Social Media Pages operate independently from MortgagePros™, and we are not responsible for such Social Media Pages’ interfaces or privacy or security practices. 

In general, we are not responsible for the privacy practices or content of any third parties. We encourage you to read the privacy policies of these third parties before providing any information to them. If you have questions about the security and privacy settings of any third party, including the Social Media Pages that you use, please refer to their applicable privacy notices or policies.

OUR COMMITMENT TO HONESTY AND ACCURACY

We are committed to ensuring that all information we provide about our privacy practices is honest, accurate, and transparent. We make every effort to communicate clearly about how we collect, use, and share your information. If you have questions about any aspect of this Privacy Policy or believe any information we’ve provided is inaccurate, please contact us immediately.

[RITA/ADAM: WE RECOMMEND DRAFTING AN ACCESSIBLE VIEW PAGE IN ORDER TO COMPLY WITH CERTAIN REQUIREMENTS OF THE CPRA AND ADA]CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if you have provided one) or by posting a notice on our Site prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically.

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of our Site and/or other MortgagePros™ Offerings after any changes to this Privacy Policy constitutes your acceptance of the new terms; provided, however, that if the manner in which we use personal information is expanded in any way, you will have a choice as to whether or not we use your information in this expanded manner and we will only use your information in this expanded manner where you opt-in to such use.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

MORTGAGEPROS, LLC
880 WEST LONG LAKE SUITE 300
TROY, MI 48098
Email: privacy@mortgagepros.com
Phone: 248-416-1361

 

 

PRIVACY PROVISIONS FOR COVERED USERS

These Privacy Provisions for Covered Users (“Provisions”) supplement, and do not limit in any way, the Privacy Policy set forth above.  These Provisions apply solely to Covered Users (as defined above).  We adopt these Provisions in compliance with Applicable State Laws (as defined above).  Any terms defined in Applicable State Laws have the same meaning when used in these Provisions.  Users with disabilities who wish to access these Provisions in an alternative format can contact us by emailing us at: privacy@mortgagepros.com; or sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

Your Rights and Choices

Applicable Privacy Laws provide Covered Users with specific rights regarding their personal information. This section describes your rights under Applicable Privacy Laws and explains how to exercise those rights.

Opt-Out from the Sale of Your Personal Information

You have the right to opt-out of our sale of your personal information to third parties.  To exercise your right to opt-out of our sale of your personal information to third parties, please submit a verifiable Covered User request to us by either:

• Clicking here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or 
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) days of the receipt of your request.

Opt-Out from the Sharing of Your Personal Information

You have the right to opt-out of our sharing your personal information with third parties. To exercise your right to opt-out of our sharing your personal information with third parties, please submit a verifiable Covered User request to us by either:

• Clicking Here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) business days of the receipt of your request. Subject to the aforementioned fifteen (15) business day period, where we receive and confirm your verifiable opt-out request, we will cease sharing your Personal Information with third parties.

Opt-Out from the Use and/or Sharing of Your Sensitive Personal Information

You have the right to limit our use of your sensitive personal information, including any sensitive information from Category B (Personal Information), Category C (Financial Information), Category D (Protected Characteristics), Category E (Commercial Information), Category I (Professional/employment information), Category J (Education Information) and/or Category M (Sensitive Personal Information), to those uses which: (i) are necessary to perform the services or provide the goods requested by you; (ii) help us to ensure security and integrity of your personal information to the extent the use of your sensitive personal information is reasonably necessary and proportionate for these purposes; (iii) are short-term, transient uses including, but not limited to, non-personalized advertising shown as part of your then-current interaction with the Site, provided that your personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the then-current interaction with the Site; (iv) involve performing services on behalf of MortgagePros™, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of MortgagePros™; and (v) include activities to verify or maintain the quality or safety of a service or device that is owned by, manufactured by, manufactured for, or controlled by, MortgagePros™, and to improve, upgrade, or enhance the service or device that is owned by, manufactured by, manufactured for, or controlled by, MortgagePros™.

You also have the right opt-out of our sharing your sensitive personal information with third parties, including any sensitive information from Category B (Personal Information), Category C (Financial Information), Category D (Protected Characteristics), Category E (Commercial Information), Category I (Professional/employment information), Category J (Education Information) and/or Category M (Sensitive Personal Information).

To exercise your right to limit our use of your sensitive personal information and/or opt-out of our sharing your sensitive personal information with third parties, please submit a verifiable Covered User request to us by either:

• Clicking Here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

We endeavor to act on all such requests as soon as practicable, but in all cases within fifteen (15) business days of the receipt of your request.  Subject to the aforementioned fifteen (15) business day period, where we receive and confirm your verifiable opt-out request, we will cease using your Sensitive Personal Information/sharing your Sensitive Personal Information with third parties (and direct our service providers and contractors to do the same).

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable Covered User request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we have shared that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable Covered User request, we will delete (and direct our service providers, contractors and third parties to whom we sold/shared your personal information, to delete) your personal information from our (their) records, unless an exception applies; provided, however, that in some cases, strictly for regulatory compliance purposes and to better evidence/honor opt-out/unsubscribe requests (and for no other purposes), we may retain certain items of your personal information on a de-identified and aggregated basis in such a manner that the data no longer identifies you.  

We may deny your deletion request if retaining the information is necessary for us or our service providers, contractors and third parties to whom we sold/shared your personal information, to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech rights, ensure the right of another Covered User to exercise her/his free speech rights or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, but only if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with Covered User expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Request Correction of Inaccurate Personal or Sensitive Personal Information

You have the right to request correction of inaccurate personal and/or sensitive personal information that we collect. Upon receiving a verifiable consumer request for correction, we will make commercially reasonable efforts to correct information identified as inaccurate.  Where we correct inaccurate personal and/or sensitive personal information, we shall instruct all service providers and/or contractors that maintain such personal and/or sensitive personal information in the course of providing services to us to make the necessary corrections in their respective systems.

Exercising Access, Data Portability, Right to Correct and Deletion Rights

To exercise your access, data portability, right to correct and/or deletion rights described above, please submit a verifiable Covered User request to us by either:

• Clicking here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or 
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

The verifiable Covered User request must:

• Provide sufficient information that allows us to reasonably verify that you are: (1) the person about whom we collected personal information; or (2) an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.  Making a verifiable Covered User request does not require that you create an account with us.  We will only use personal information provided in a verifiable Covered User request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to all verifiable Covered User requests within forty-five (45) days of the receipt thereof.  If we require more time (up to an additional forty-five (45) days), we will inform you of the reason and extension period in writing.  We will deliver our written response by mail or electronically, at your option.  Any disclosures that we provide will only cover the twelve (12) month period preceding the receipt of your verifiable request.  The response that we provide will also explain the reasons that we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable Covered User request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If we deny any Covered User access/right to know, data portability, right to correct and/or deletion rights request, you may submit an appeal of our decision within thirty (30) days of your receipt of our notice of denial by e-mailing us at: privacy@mortgagepros.com; or sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

Right to Opt-Out of Profiling

You have the right to opt-out from any Profiling that may be conducted by MortgagePros™.  For purposes of these Provisions, “Profiling” means any form of automated processing performed on your personal data to evaluate, analyze or predict personal aspects related to you or your economic situation, health, personal preferences, interests, reliability, behavior, location or movements. You have the right to opt-out of this Profiling. To exercise your right to opt-out of this Profiling, please submit a verifiable Covered User request to us by either:

• Clicking Here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

We endeavor to act on all Profiling opt-out requests as soon as practicable, but in all cases within fifteen (15) days of the receipt of your request.

Right to Opt-Out of Targeted Advertising

You have the right to opt-out from Targeted Advertising conducted by MortgagePros™.  For purposes of these Provisions, “Targeted Advertising” means displaying advertisements to you where the advertisements are selected based on personal data obtained from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests.  You have the right to opt-out from Targeted Advertising. To exercise your right to opt-out of our Targeted Advertising, please submit a verifiable Covered User request to us by either:

• Clicking Here https://mtgpros.com/wp-content/uploads/2025/06/Mortgage_Pros_Initial_Dispute_Notice_5_29_Final1.doc
• Emailing us at: privacy@mortgagepros.com; or
• Sending us U.S. Mail to: MortgagePros, 880 West Long Lake, Suite 300, Troy, MI 48098.

We endeavor to act on all Targeted Advertising opt-out requests as soon as practicable, but in all cases within fifteen (15) days of the receipt of your request.

Authorized Agents

Covered Users may permit an Authorized Agent to exercise any rights granted under Applicable State Laws as set forth above.   In order to utilize an Authorized Agent, you must provide the Authorized Agent with written permission from you to act on your behalf for these purposes.  When you use an Authorized Agent to submit a request to delete, request to correct or a request to know, we may require the Authorized Agent to provide proof that you gave the agent signed permission to submit the subject request.  We may also require you to do either of the following: (a) verify your own identity directly with us; or (b) directly confirm with us that you provided the Authorized Agent permission to submit the request. 

For California residents, only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable Covered User request related to your personal information.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under Applicable State Laws. Unless permitted by Applicable State Laws, we will not:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods or services;
• Retaliate against any employee, job applicant or independent contractor; and/or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to these Privacy Provisions

We reserve the right to amend these Privacy Provisions in our discretion and at any time. When we make changes to these Privacy Provisions, we will notify you by email or through a notice on the Site’s homepage.